"You get what you tolerate," they say, and we've been conditioned to tolerate worse service at higher prices now more than ever. Companies might gain a "free pass" by using language such as "labor shortage," "because COVID," or "inflation."

But this does not have to be the case.

While you may be able to conduct business with some less-than-stellar providers in some areas, if all of your machines suddenly stopped working, your network went down, and your files were lost, you'd be out of luck.

Your business is dependent on technology, and you must ensure that everything is up and running correctly and that you are always secure.

Here's a list of ten common service difficulties, complaints, and outright failures that we hear about all the time...and I'll teach you how to get rid of them in your company.

  1. When you phone your IT business, your message is sent to voice mail, and you are left waiting for hours (or even days) for a call back to remedy your problem.
  2. You frequently need to contact out numerous times to get a problem handled, and you must check in to see what the status is and to obtain a timeline.
  3. Your IT company does not proactively monitor, patch, and update essential security settings on your computer network on a regular (or at least monthly) basis, leaving your entire business open to attacks.
  4. Your IT company does not provide proof that they back up ALL of your data, computers, and gadgets.
  5. Your IT company does not meet with you on a regular basis (at least once a quarter) to report on their activities, assess projects, and propose new ways to improve the operation of your network, rather than waiting until you have a problem to make recommendations.
  6. Your IT company does not send you precise bills that show exactly what you are paying for.
  7. Your IT provider does not explain what they are doing and answer your inquiries in plain English, not in "geek speak," and they do not consistently ask if there is anything further they can do to assist you, no matter how minor.
  8. Your IT company does not proactively discuss cybersecurity with you, provide recommendations for securing your network from ransomware, or provide employee training films to prevent them from falling prey to a scam.
  9. Your IT business hasn't provided you with complete network documentation, and they have the "keys to the kingdom," refusing to give you admin passwords, leaving you completely helpless if something goes wrong and you can't reach them.
  10. Techs arrive late and dressed as if they just rolled out of bed, and you cringe every time you need to make that call because they'll make you feel stupid or as if they're 'doing you a favor' despite the fact that you're paying them!

If you're putting up with any of these frequent issues, know that you don't have to! You could be paying for subpar assistance and, worse, not protecting your organization.

This could risk the security of your data and network, as well as cost you thousands of dollars in lost productivity because you and your staff are wasting time dealing with problems that shouldn't exist.

If that's the case, it's time to look about and make sure you're receiving what you pay for.

To schedule a free 10-minute discovery call to see how we can get rid of your tech issues, go to www.lecsit.com/aspirin or call us at 574-498-3724.

LecsIT is a trusted IT Support provider in Michiana Area that specializes in small and medium-sized businesses.