Questions to Ask Any MSP
Use this checklist when evaluating managed IT providers. The right answers help you avoid surprise bills, poor support, and security gaps.
Support & Response
- What's your average response time?
- Do you offer 24/7 support?
- Will I work with the same technicians?
- How do I reach support (phone, email, portal)?
Pricing & Contracts
- What's included in your monthly fee?
- Are there any hidden fees or charges?
- What's your contract term?
- What's your cancellation policy?
Security
- What security layers do you provide?
- Do you offer cybersecurity training?
- What's your data backup policy?
- Have any of your clients been successfully attacked?
Experience & Fit
- How long have you been in business?
- Do you specialize in my industry?
- Can you provide references?
- What certifications do your techs hold?
Red Flags to Watch For
- Requiring long-term contracts (2–3 years) with big exit penalties
- Vague or inconsistent pricing; reluctance to put scope in writing
- No local presence or inability to provide on-site support
- Unwilling to provide references or case studies
- Using fear tactics in sales instead of clear explanations
- Promising "free" services that turn out to have hidden costs
LecsIT vs. Typical MSP
| Feature | Typical MSP | LecsIT |
|---|---|---|
| Response Time | 24–48 hours | Same day |
| Contract | 2–3 years | Month-to-month after initial term |
| On-Site Support | Extra fee | Included when needed |
| Communication | Technical jargon common | Plain English, no jargon |
| Account Manager | Rotates | Dedicated team |
| Pricing | Variable, hourly add-ons | Flat-rate, all-inclusive |
| Ransomware Guarantee | None | $1 Million |
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